Frequently Asked Questions
Everything you need to know about your Element Brooklyn experience.
Are your products cruelty-free and vegan?
Yes, all Element Brooklyn products are 100% vegan and never tested on animals. We are committed to ethical beauty standards.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund, minus shipping costs.
Do you use synthetic fragrances?
No, we use only natural essential oils and plant extracts to scent our products, ensuring they are gentle on sensitive skin.
Can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your packaging materials recyclable?
Sustainability is core to our mission. We use glass containers and recycled cardboard for our shipping boxes whenever possible.